General FAQs
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Where can I get SmartFit Planter assembly instructions?
Here: sfp-booklet-bw.pdf Is this product available in other colors or sizes?
At the moment, the SmartFit Planter is available only in the colors and sizes shown. |
Orders FAQs |
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What is your Return Policy?
Your satisfaction is our top priority. If you are not satisfied with your purchase, you may return the item within 30 days of delivery. Please read more about our return policy. How do I make a return?
Returns are easy. Please request your RMA from here. We will process your RMA request in 2-3 days. We will send you a shipping label for you to print and attach to your package. Please cover or remove any previous tracking labels on your package. Then, ship it from any U.S. Post office near you. Please be sure to carefully follow any return-shipping instructions that will be included with your shipping label. Here is our complete return policy. Do I have to pay for return shipping?
Yes. The original Shipping charges is not refundable, and the return shipping is at your expense. What if i received a damaged ORDER?
We adhere to the strictest standards of quality control. Although highly unlikely, in the event you received an item with visible signs of damage or an incorrect item, please retain the item and notify us via our Contact Us page within 48 hours of delivery. Please read more about our damage policy here. What if I want to change or cancel my order?
Your satisfaction is our top priority! New orders may be cancelled at any time prior to shipping for a full refund. Once your order has been shipped, it can no longer be cancelled and is subject to the terms and conditions of our return policy. Generally, orders begin processing immediately at our distribution center to ensure order fulfillment and shipping time. Orders with a status of "Processing" cannot be cancelled. When the status changes from Processing to Shipped, it means that your order has left our distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. Do you offer exchanges?
We do not offer exchanges at this time, so if you would like to exchange an item, please place a separate order through our website and return your previously purchased item, subject to our terms and conditions of our return policy. Can I order without a credit card?
Unfortunately, we are not able to accept online orders without a credit card. How can I track my order?
Please allow 1-2 business day for your order to process before it is shipped. You will received your tracking information within 24 hours thereafter. If you didn't receive an email please check your junk mail as many times emails with links are filtered by many email services (especially Yahoo!). You can always email us from our website Contact Us page if you have any questions. Please be ready to provide the Order Number for your order. Do you ship to PO boxes or APO/FPO/DPO?
Yes we do! Our standard delivery method is United State Postal Services (U.S.P.S.). If you have a special need please contact us and we will do our best to accommodate you. We ship to any address within the 48 contiguous United States. Do you ship to Alaska, Hawaii, Canada, or Puerto Rico?
No! At this moment we are only able to ship products to the 48 contiguous United States. Please e-mail us if you are interested in our product so we can contact you when our operations expand to your area. Are there re-stocking fees?
Yes. Please see our return policy. Can I mail, phone, email, or fax an order?
Unfortunately we are not able to accept fax or email orders. This is for your own financial safety as we do not want credit card info passed in this method! All orders are accepted through our website. |